Genni

Terms of Service

Last updated: 8 September 2026

Agreement to Terms

By accessing and using Genni's AI receptionist service, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our service.

Service Description

Genni provides an AI-powered phone answering service for small businesses. The service includes call handling and message taking, available 24/7/365. Each call is written up, with its transcript, in your dashboard for you to read. The service does not book appointments, does not transfer or route calls, and does not send you notifications by text, email or any other channel.

Subscription & Payment

The Genni service is provided on a subscription basis:

  • Starter: £150 per month, 50 calls included, £1 per additional call
  • Professional: £299 per month, 200 calls included, 85p per additional call
  • Business: £499 per month, 500 calls included, 70p per additional call
  • One-time setup fee: £250
  • 3-month minimum commitment required
  • Payment due monthly in advance

Cancellation Policy

You may cancel at any time with 30 days' written notice after the minimum 3-month commitment period. Separately, and as stated on our pricing page: if the service is not answering your calls correctly within the first fourteen days and we cannot put it right, you may end the agreement immediately and we will refund what you have paid. Outside that period we do not refund partial months or unused call allowance.

Service targets

These are the targets we work to. They are not guarantees, and no service credit attaches to them:

  • Availability target of 99.9%, measured monthly
  • Calls answered within 2 rings
  • Setup and configuration within 48 hours
  • UK-based support during business hours

Acceptable Use

You agree not to use the service for:

  • Illegal activities or purposes
  • Spam, harassment, or abusive communication
  • Impersonation or fraudulent representation
  • Any activity that violates UK law

Limitation of Liability

Genni is provided "as is" without warranties of any kind. We are not liable for any missed calls, lost business opportunities, or indirect damages. Our total liability is limited to the fees paid in the previous 3 months.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes via email. Continued use of the service constitutes acceptance of the modified terms.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions about these Terms, contact us at:
legal@askgenni.com