Genni - AI Receptionist Genni

Terms of Service

Last updated: January 18, 2025

Agreement to Terms

By accessing and using Genni's AI receptionist service, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our service.

Service Description

Genni provides an AI-powered phone answering service for small businesses. The service includes call handling, message taking, appointment booking assistance, and lead capture, available 24/7/365.

Subscription & Payment

The Genni service is provided on a subscription basis:

  • Monthly subscription fee: £150/month
  • Includes 50 calls per month
  • Additional calls charged at £1 per call
  • One-time setup fee: £250 (waived for first 10 customers)
  • 3-month minimum commitment required
  • Payment due monthly in advance

Cancellation Policy

You may cancel your subscription at any time with 30 days' written notice after the minimum 3-month commitment period. No refunds will be provided for partial months or unused call credits.

Service Level Agreement

We commit to:

  • 99.9% uptime guarantee
  • Answer calls within 2 rings
  • Setup and configuration within 48 hours
  • UK-based support during business hours

Acceptable Use

You agree not to use the service for:

  • Illegal activities or purposes
  • Spam, harassment, or abusive communication
  • Impersonation or fraudulent representation
  • Any activity that violates UK law

Limitation of Liability

Genni is provided "as is" without warranties of any kind. We are not liable for any missed calls, lost business opportunities, or indirect damages. Our total liability is limited to the fees paid in the previous 3 months.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes via email. Continued use of the service constitutes acceptance of the modified terms.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions about these Terms, contact us at:
legal@askgenni.com