Privacy policy

Introduction

Genni is a product operated by Mycelium Consulting Limited, a company registered in England & Wales (company no. 12650679), registered office: 30 Westgate, Otley, West Yorkshire, LS21 3AS. Mycelium Consulting Limited is the data controller responsible for personal data collected through this website and the Genni service, and is registered with the Information Commissioner’s Office under reference ZC234210. This policy explains how we collect, use, disclose, and safeguard your information when you use Genni.

Information We Collect

We collect information that you provide directly to us, including:

Business contact information (name, email, phone number)
Call data and transcripts from the AI receptionist service
Caller information captured during calls
Payment and billing information
Usage data and analytics

Calls answered by Genni are recorded and transcribed. Callers are told so at the start of the call, before anything else is asked of them, and are told they are speaking to an automated assistant rather than a person.

How We Use Your Information

We use the information we collect for the purposes below. UK GDPR requires us to name a lawful basis for each one, so each is given here:

Providing and maintaining the Genni service, and handling calls on your behalf: performance of a contract
Billing you, and keeping the records that go with it: performance of a contract, and legal obligation for the tax records we must keep
Replying when you contact us through the website: legitimate interests, being able to answer people who ask us something
Service messages about your account, such as an outage or a change of terms: performance of a contract
Our newsletter, if you asked for it: consent, which you can withdraw at any time by unsubscribing, without affecting anything else
Keeping the service working and secure, and improving it: legitimate interests, running a service that works
Meeting obligations the law places on us: legal obligation

Where we rely on legitimate interests, you can ask us what those interests are and object to the processing. Giving us your details is not a statutory requirement, but we cannot provide the service without the information needed to run it.

Data Protection and UK GDPR

We handle personal data under the UK GDPR and the Data Protection Act 2018. Mycelium Consulting Limited is the data controller. You have the right to access, correct, delete, restrict or export your personal data, and to object to processing.

Who we share data with

We do not sell personal data and we do not share it for advertising. We use a small number of suppliers to run the service, in these categories:

Telephony, to connect and carry calls
Speech and language processing, to understand a caller and reply
Hosting and database, to store your account, call records and transcripts
Privacy-focused website analytics, which sets no cookies and does not track individuals

Every supplier is engaged as a processor under written contract. We review calls ourselves, to check the service is working and to improve the assistant configured for your business. We do not use calls to train AI models. We will tell you exactly which suppliers we use, on request, at privacy@askgenni.com.

Where your data is processed

Your account data, call records and transcripts are stored in the United Kingdom. Some of our suppliers are based outside the UK, so limited processing may take place in the European Economic Area or the United States. Where that happens we rely on the transfer safeguards in those suppliers’ terms, such as UK adequacy regulations or the International Data Transfer Agreement.

Data Retention

We retain call data and transcripts for as long as your account is active and for a period of 12 months after service termination, unless a longer retention period is required by law.

Your Rights

Under GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent, where we rely on it, at any time

To exercise any of these, email privacy@askgenni.com.

Complaining to the regulator

If you think we have handled your personal data badly, please tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority, and you do not have to come to us before you do. The ICO can be reached at ico.org.uk/make-a-complaint or on 0303 123 1113.

Get in touch

If you have questions about this Privacy Policy, please contact us at:
privacy@askgenni.com