Privacy Policy - Genni AI Receptionist

Introduction

Genni (a service of Mycelium Consulting) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service.

Information We Collect

We collect information that you provide directly to us, including:

Business contact information (name, email, phone number)
Call data and transcripts from the AI receptionist service
Caller information captured during calls
Payment and billing information
Usage data and analytics

How We Use Your Information

We use the information we collect to:

Provide and maintain the Genni AI receptionist service
Process and deliver call handling services
Send you service-related communications
Improve and optimize our services
Comply with legal obligations

Data Protection & GDPR

We are fully compliant with the UK GDPR and Data Protection Act 2018. All data is stored on UK-based servers and never leaves the United Kingdom. You have the right to access, correct, delete, or export your personal data at any time.

Data Retention

We retain call data and transcripts for as long as your account is active and for a period of 12 months after service termination, unless a longer retention period is required by law.

Your Rights

Under GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

Contact Us

If you have questions about this Privacy Policy, please contact us at:
privacy@askgenni.com