Who we answer for
Built for service businesses
like yours
From solo traders to busy practices, Genni understands that you can't always answer the phone. She handles your calls professionally so you can focus on doing what you do best.
Trades
Plumbers, electricians, builders, roofers
Gyms & Fitness
Gyms, personal trainers, fitness studios
Martial Arts
BJJ, MMA, boxing, karate clubs
Beauty & Wellness
Salons, spas, massage, aesthetics
Healthcare
Clinics, physios, chiropractors
Creative Services
Photographers, videographers, designers
Trades
Plumbers, electricians, builders, roofers
Sound familiar?
- You're on a job when the phone rings. Answer and lose focus, ignore and lose the customer
- Evenings and weekends are when homeowners call, but that's your time off
- The urgent ones and the routine ones arrive on the same phone, at the same volume
How Genni helps
- Answers the phone professionally while you work
- Takes the job details and the caller's contact information
- Repeats back anything the caller calls urgent, so it is on the record in their own words
- Takes a number and a good time to ring back
Example scenario:
A plumber is mid-installation when a customer calls about a leaking tap. Genni takes the details, the number and a good time to ring back, and puts the call in the dashboard with what the caller said. The plumber reads it between jobs and decides what is urgent. No job interrupted, no lead lost.
Gyms & Fitness
Gyms, personal trainers, fitness studios
Sound familiar?
- You're training clients when potential members call to enquire
- After-hours calls from people wanting to sign up go unanswered
- Admin time for scheduling cuts into your training time
How Genni helps
- Handles membership enquiries 24/7
- Takes trial and consultation requests, with the details you need
- Answers FAQs about pricing, classes, and facilities
- Writes up every call in your dashboard
Example scenario:
A potential member calls at 9pm after seeing an ad. Genni answers, explains the membership options, and takes their name, number and when they would like to come in. You open the dashboard in the morning to a lead you would otherwise have lost, and you confirm the time yourself.
Martial Arts
BJJ, MMA, boxing, karate clubs
Sound familiar?
- Parents call during classes when you're teaching
- Trial class bookings get lost in voicemail
- Competition prep means less time for admin
How Genni helps
- Takes trial class requests and the parent's details
- Explains class schedules and age groups
- Handles enquiries about grading and competitions
- Keeps you focused on coaching
Example scenario:
A parent calls during kids' class to ask about junior BJJ. Genni explains the programme, captures their child's age, and takes down that they want a free taster. The coach never leaves the mat.
Beauty & Wellness
Salons, spas, massage, aesthetics
Sound familiar?
- Clients call for bookings while you're with other clients
- Last-minute cancellations leave gaps in your diary
- Late-night enquiries about treatments and prices
How Genni helps
- Takes their details and which treatment they are asking about, and writes it up
- Handles treatment enquiries and pricing questions
- Tells the caller what happens next
- Captures new client preferences and requirements
Example scenario:
A bride-to-be rings at 8pm about a bridal package. Genni talks her through what you offer, takes her date and requirements, and it is in your dashboard. You reply in the morning while she is still deciding.
Healthcare
Clinics, physios, chiropractors
Sound familiar?
- Patient calls during consultations disrupt your flow
- Every call arrives the same way, whether it is a routine enquiry or something that matters
- Reception staff costs are significant for small practices
How Genni helps
- Takes the details, and records anything the caller calls urgent in their own words
- Takes consultation and follow-up requests
- Takes the caller's name, number and reason for calling
- Takes down what the caller is asking for, with the transcript
Example scenario:
A patient rings about back pain while you are with someone else. Genni takes their name, number and what they said, tells them when you are next in, and puts it in your dashboard. You decide who needs seeing first.
Creative Services
Photographers, videographers, designers
Sound familiar?
- Enquiries come in while you're on shoots
- Potential clients want quick quotes and availability
- Following up on leads takes time away from creative work
How Genni helps
- Captures event details and requirements
- Answers from your packages, your turnaround times and the work you take on
- Provides package information
- Takes discovery call requests with the details you need
Example scenario:
A couple calls about wedding photography while you're shooting an event. Genni captures their date, venue, and requirements, then asks when suits and puts it in your dashboard for when you're free.
Professional Services
Law Firms, Accountancies, Consultancies
First-Line Reception Excellence
Genni is brilliant at being your first point of contact. She will not give legal or financial advice, that is your team's job, but she is good at:
- Greeting callers professionally, 24/7
- Capturing enquiry details and contact information
- Taking a message for whoever it is for
- Taking consultation requests
- Taking detailed messages for callbacks
- Handling more than one call at a time, so nobody gets an engaged tone
Custom Pricing for Your Needs
Professional services often have unique call patterns. We offer tailored pricing based on your actual call volume and duration. Simply share your last 30 days of call data, and we'll propose a package that works for you.
Let's Discuss Your Requirements
Tell us about your practice and call handling needs. We'll come back with a custom proposal.
Get Custom QuoteReady to stop missing calls?
Whatever your industry, Genni handles your calls professionally while you focus on your business. Get set up in under 48 hours.