Features
Answered around the clock.
Written up while you work.
You're on site, in session, or buried in admin and the phone rings. That unanswered call could have been a new member, a booked job or a growing client relationship. Every moment you're unavailable is a lost opportunity. Genni picks up instead, so the call gets answered and the details reach you.
Answered around the clock
Every hour of every day, including the weekend and the bank holiday. There is no voicemail and no queue.
The call that comes at ten past nine on a Sunday still gets answered.
Answered in seconds
She picks up on the second ring. Callers who reach a ringing phone hang up and try the next number down the list.
You stop losing people in the first ten seconds.
Several calls at once
She can hold more than one conversation at a time, so a busy hour does not become an engaged tone.
Nobody waits because someone else got there first.
She works from what you told her
Your prices, your opening times, the jobs you take and the ones you turn down. She answers from that, and she says plainly when she does not know rather than guessing.
A wrong answer costs you more than no answer, so she does not invent one.
You can see what happened
Every call is written up in your dashboard - who rang, what they asked and what she said - with the full transcript beside it.
You decide what to do next, from the van or the sofa.
Your own number, or keep yours
Most people forward their existing number to us so nothing changes for anyone who already has it. You can also use a new number we give you.
Nothing on your van, your website or your cards needs reprinting.
Call records kept in the UK
Calls and transcripts are stored in the United Kingdom and handled under UK GDPR. You can ask for them, or ask us to delete them, at any time.
You know where your callers' details are.
What came in, and when
Call volume, how long calls ran, and which hours are busiest. Real numbers about your own line, not an industry average.
You find out that your busiest hour is two in the afternoon, and staff accordingly.
See Genni in Action
Typical situations Genni is set up to handle for UK service businesses.
"The phone rings at seven while you are taking a class. She answers, explains what membership costs, and takes their details for a free induction. You never leave the floor."
"A burst pipe at ten at night. She takes the address and the details and writes them up, and tells the caller you will come back to them rather than promising a time she cannot know."
"A client rings during someone else's appointment about moving their next visit. She takes the details and they are waiting in your dashboard, and you are not interrupted."
Technical Specifications
Ready to try Genni?
Don't leave growth to chance. Genni answers when you cannot and tells you who rang, so you can get on with the work. Ready to see how she works for your business?